Contact Us
We're Here to Help
At Printvixy, we believe great customer service starts with open communication. Whether you have a question about our products, need assistance with an order, or want to share feedback, our team is ready to help. We're committed to responding quickly and making your experience as smooth as possible.
Get in Touch
Reach out to us using any of the contact methods below. We'll get back to you as soon as we can.
Email: content@printvixy.shop
Email is often the fastest way to reach us for non-urgent inquiries. We typically respond within one business day during our normal business hours.
Phone
Phone: (805) 679-6357
Prefer to speak with someone directly? Give us a call during our business hours and we'll be happy to assist you.
Mailing Address
Printvixy
7767 Melvin Ave
Reseda, CA 91335
United States
Please note that this is our business address. For product returns, please refer to our Returns & Refunds policy for specific instructions and the correct return address.
Business Hours
Our customer support team is available:
- Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
- Saturday – Sunday: Closed
If you contact us outside of these hours, we'll respond on the next business day. We appreciate your patience.
Response Time
We strive to answer all inquiries as quickly as possible. Most emails and phone messages receive a response within one business day. During peak periods—such as holidays or promotional events—response times may be slightly longer, but rest assured we'll get back to you promptly.
Order, Shipping & Returns Inquiries
Order Status & Tracking
If you have questions about your order or need tracking information, please contact us at content@printvixy.shop or call (805) 679-6357. Have your order number ready so we can assist you quickly. Orders typically arrive within 3-5 working days, and we provide tracking information once your order ships.
Shipping Questions
All orders to addresses within the United States ship free of charge. Standard delivery takes 3-5 working days from the date your order is dispatched. If you have specific questions about delivery times, shipping methods, or need help with a delayed shipment, please reach out to us and we'll be happy to help.
Returns & Refunds
Printvixy offers a 30-day return policy on eligible items. If you're not completely satisfied with your purchase, or if you received a damaged or defective product, please contact us as soon as possible. For complete details—including return eligibility, how to initiate a return, and our refund process—please visit our Returns & Refunds page. Our team is here to make the return process simple and hassle-free.
We Value Your Feedback
Your experience matters to us. If you have suggestions, comments, or concerns about our products or service, we'd love to hear from you. Contact us at content@printvixy.shop and let us know how we can improve.
Thank you for choosing Printvixy. We look forward to assisting you!